Team Lead Back Office

Customer Service
Tirana, Albania
Ce poste n'est pas disponible en français.

Company Description

AutoHero, the innovative online used car dealership, offers high-quality vehicles that customers can purchase with just one click. We provide only inspected, accident-free cars with full service and maintenance history, sold with warranty and right of withdrawal, ensuring a completely safe buying experience. AutoHero is part of AUTO1 Group, the leading automotive trading platform in Europe.

Your new Role

We are looking for an experienced and motivated Team Lead to coordinate and optimize the performance of Advertising activities. In this role, you will lead a dynamic team, ensuring efficiency, quality, and achievement of targets.

Your Role:

  • Supervise, train, coach, and motivate the team to achieve daily and weekly targets.
  • Organize regular meetings to define objectives, monitor progress, and address challenges.
  • Monitor and optimize workflows to improve performance and achieve established KPIs.
  • Analyze results and identify areas for improvement.
  • Ensure data accuracy and correct execution of processes.
  • Provide direct reporting to the HQ team in Germany in English.
  • Act as the main point of contact between the team and management.
  • Prepare performance reports, monitor results, and resolve bottlenecks.
  • Manage conflicts and operational issues within the team.
  • Ensure the team has the necessary tools and resources to work effectively.
  • Implement strategies and processes to improve overall team performance.

Your Skills

Qualifications:

  • Previous experience, preferably in digital advertising, performance marketing, or the automotive sector.
  • Strong knowledge of KPIs, data analysis, and performance optimization.
  • Excellent communication and organizational skills.
  • Strong results-oriented mindset and problem-solving skills.
  • Ability to motivate, train, and guide a team toward concrete goals.
  • Experience in process improvement and performance enhancement initiatives.
  • Excellent knowledge of the English language.

What We Offer:

  • Full legal employment contract.
  • Highly competitive fixed salary plus variable bonus.
  • Clear career path with continuous recognition of achieved results.
  • Opportunity to work in a fast-growing international automotive company.
  • Open environment that values new ideas and process improvements.
  • Friendly and collaborative team atmosphere.
  • Excellent professional development opportunities in a dynamic environment.

Place of work: Dritan Hoxha – Kompleksi e-88, Laprake, Tirana

Working hours: Monday to Friday, full time 09:00-18:00

Looking for a new challenge? Then please send us your CV with a note of salary expectations!

Apply now!

Complete your job application by uploading your CV at the top of this application form. You can upload additional attachments, such as a cover letter or portfolio at the bottom.